Frequently Asked Questions
1 - Distance and or duration from San Jose to Tortuguero
R/ The distance between the center from San Jose City and the Tortuguero National Park is approximately 130 km. Travelling time is between 4 hours and a half and 5 hours, we must contemplate the stop done in Guapiles for breakfast.
2 – Turtle nesting season
The official nesting season is from July to October.
3 – Is there air conditioned?
Because we are a hotel with sustainability policies and with a compromise with the environment we do not have air conditioned, however all our rooms have ceiling fans.
4 – Can I arrive with my own car?
To arrive to the hotel is necessary to take a boat, so it is not possible to arrive to Tortuguero by car.
5 – Do you have laundry service?
The hotel does not have laundry service.
6 – Is the nesting tour included?
The nesting tour is not included. This tour must be reserved and paid directly by the clients upon arrival at the hotel.
7 – How much is the entrance fee to the Park?
The entrance fee to the park is of US$15.00 per adult and US$5.00 per child between the ages of 5 and 11 years old. Children under de the age of 4 do not pay.
8 – Where the exact location of the hotel?
The hotel is located in front of the Tortugero village next to the main canal.
9 – Do you accept pets?
We do not accept pets in the hotel, with the exception of guide dogs.
10 – Is there a bag weight limit?
The maximum weight permitted per person is of 25 pounds (12.5kg)
11 - How to arrive from other destinations?
If you travel from other touristic destinations like La Fortuna o from the South Caribbean you can hire a transportation service or rent a car and join the tour in our meeting point en Guapiles, Restaurant el Ceibo.
12 - Is this an all inclusive hotel?
The hotel does not offer all inclusive services. The packages include bus and boat transportation to and from San Jose, lodgings, all the meals in buffet style, guided tours, bilingual guide throughout all the itinerary, 24 hours self service coffee and taxes. The packages do not include soft drinks, alcoholic beverages, bottled water, entrance fees to the Tortugero National Park, contribution to the Green Turtle Museum and any other service not detailed above.